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legitlink FAQ – Philippines Online Gaming Questions Answered

Got a question about your account, deposits, withdrawals, sports betting, or live casino? Browse the sections below — most answers are right here.

7
FAQ categories
35+
Questions answered
PHP
All transactions
21+
Age requirement

This page covers the questions our support team hears most often from players across the Philippines — from first-time sign-ups in Manila to experienced bettors in Cebu and Davao. Use the category tags to jump to what matters most to you, or just scroll through at your own pace.

Can't find what you're looking for? Send us a message at [email protected] and our team will get back to you.

Account Registration & Management

Go to the Register page and fill in your full name, Philippine mobile number, email address, date of birth, username, and password. Once submitted, you will receive an OTP on your registered mobile number. Enter it to verify your account, and you are ready to log in. The whole process takes about five minutes.

You must be at least 21 years old. This applies to all players regardless of which games they play on the platform. Age is confirmed during the KYC verification process before your first withdrawal is processed.

No. legitlink operates on a strict one-account-per-person policy. Creating multiple accounts — whether under the same or different details — is a violation of our Terms and Conditions. Duplicate accounts are subject to immediate closure and any associated balances may be forfeited.

A valid Philippine government-issued ID is required. Accepted IDs include a Philippine passport, driver's licence, UMID, SSS card, PhilHealth ID, or voter's ID. The name on your ID must exactly match what you entered when registering. Upload a clear, well-lit photo with no cropping. KYC is required before your first withdrawal is processed.

Changes to your registered contact details require identity verification. Contact our support team at [email protected] from your registered email address with your username and a valid ID. Our team will guide you through the process. For security reasons, these changes cannot be made without verification.

Deposits & Funding Your Account

All deposits and transactions on legitlink are in Philippine Peso (PHP / ₱). There is no currency conversion — what you deposit is what appears in your account balance. This keeps things straightforward for Filipino players and avoids any hidden conversion fees.

We accept Philippine local bank transfers (online banking) and supported Philippine e-wallets such as GCash and Maya. All deposits must come from an account registered in your own name — third-party deposits are not permitted. Credit cards and cryptocurrency are not accepted as deposit methods on legitlink.

Most deposits reflect in your account balance shortly after the transaction is confirmed by the payment provider. Processing times can vary slightly depending on your bank or e-wallet. If a deposit does not appear within a reasonable timeframe, contact support at [email protected] with your transaction reference and we will look into it promptly.

Minimum deposit amounts are displayed at the point of transaction within your account. The amount may vary depending on the payment method selected. Check the deposit page after logging in for the current minimums applicable to your preferred payment channel.

Withdrawals & Payouts

Go to the Withdrawal page after logging in, enter the amount you want to withdraw in PHP, and select your preferred payout method — local bank account or e-wallet. KYC must be completed before your first withdrawal is approved. Once verified, subsequent withdrawals are processed faster. An OTP may be required to confirm the transaction.

Processing times depend on the payment method and whether your KYC is complete. Players who have already completed KYC generally experience faster processing. If your withdrawal is taking longer than expected, contact [email protected] with your withdrawal reference number and account details.

Common reasons include: pending KYC verification, a mismatch between your account name and your registered bank or e-wallet name, unmet wagering conditions on a bonus, or a security hold on the account. If you are unsure why your request was declined, email [email protected] — include your username and the withdrawal amount — and our team will explain the specific reason.

Withdrawals must go to an account registered in your name. While the specific account does not have to be identical to the one used for the deposit, it must belong to you and match your verified identity. Payouts to third-party accounts are not permitted under any circumstances.

Sports Betting

The sports betting section covers a wide range of sports popular with Filipino bettors — including PBA and NBA basketball, international football, boxing, volleyball, esports, and more. International fixtures from major leagues are also available. The full list of active markets is visible after login.

Yes, live betting markets are available for a range of events, letting you place bets while a game or match is in progress. Odds update in real time based on what is happening on the field or court. Available live events are displayed on the betting page after you log in.

If a match is officially cancelled or postponed and not completed within the settlement timeframe, affected bets are typically voided and stakes returned to your account balance. The specific rules around cancellations and postponements are detailed in our Terms and Conditions.

Combination bets — also known as parlay or accumulator bets — are available on selected markets. You can select multiple events on the bet slip and combine them for a higher potential payout. Keep in mind that if one selection in a combination bet loses, the entire bet is typically settled as a loss. See the Bet page for available markets.

Live Casino & Slots

The live casino section includes baccarat, roulette, blackjack, sic bo, and various game show formats — all streamed in real time with live dealers. eBingo and online poker rooms are also available. The full game library is accessible after logging into your account.

RTP stands for Return to Player — it is the percentage of total wagered money that a slot is designed to pay back to players over a large number of spins. For example, a 96% RTP means that over time, the game returns ₱96 for every ₱100 wagered on average. RTP information is typically displayed within the game's information or paytable section. It is a long-run average, not a guarantee on any individual session.

Demo play availability varies by game and is subject to the terms set by individual game providers. Some slots on legitlink may offer a demo or practice mode. The availability of demo play is shown within the Slots section after login.

Yes. The live casino and slots are fully accessible on mobile browsers and through the legitlink app. The experience is optimised for smartphone screens — whether you are on iOS or Android and wherever you are in the Philippines.

Account Security

All sessions on legitlink are encrypted via SSL. OTP verification is required for sensitive actions such as withdrawals and account detail changes. Repeated failed login attempts trigger an automatic security hold. KYC links your account to a verified identity, making it harder for unauthorised parties to access your funds.

Contact [email protected] immediately. Include your username and registered mobile number. Our team can place a security hold on your account while the situation is reviewed. Change your password as soon as you regain access and never share your login credentials or OTP codes with anyone — including people claiming to be from legitlink support.

No. legitlink staff will never ask for your password or OTP in any communication channel. If you receive a message requesting these details — by email, SMS, social media, or any other channel — do not respond and report it to [email protected]. This is a phishing attempt and should be treated as such.

Responsible Gaming

You can set daily, weekly, or monthly deposit limits, activate session time reminders, request a cooling-off period, or apply for self-exclusion. All of these tools are accessible through your account or by contacting support. See the Responsible Gaming page for a full explanation of each tool.

Email [email protected] from your registered email address and request self-exclusion, specifying the duration. We process these requests promptly. During the exclusion period, access to games, deposits, and promotional communications is restricted. The exclusion cannot be reversed before the agreed period ends.

No. All gaming on legitlink involves financial risk. There are no guaranteed wins, no certain outcomes, and no risk-free betting strategies. Any system or person claiming otherwise is not being truthful. Gaming should be treated as entertainment, not as a source of income. Please play within a budget you are comfortable losing. See our Responsible Gaming page for tools and guidance.

Deposit limits can be set through your account settings after logging in. Choose a daily, weekly, or monthly cap in PHP. Reductions take effect immediately. Increases require a waiting period before they become active — this is intentional, giving you time to reconsider.

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What You Can Do on legitlink

Sports Betting

Bet on PBA, NBA, football, boxing, volleyball, and esports. Live odds update in real time — all wagers are in PHP.

Live Casino

Baccarat, roulette, blackjack, and game shows with live dealers — streamed directly to your device in real time.

Slots

Hundreds of slot titles with varying themes, volatility levels, and RTP rates. Play in PHP on desktop or mobile.

Withdrawals

Request payouts to your Philippine bank account or e-wallet. Fast processing for KYC-verified accounts.

Mobile App

Download the legitlink app and take your betting and gaming on the go — same account, same PHP balance.

Responsible Gaming

Deposit limits, self-exclusion, session reminders, and safe play guidance — all available for every player.

Still Have Questions? Our Team Can Help

If you did not find what you were looking for above, create an account to access live chat support, or send us an email and we will get back to you.

Create an Account Log In

Or email us directly: [email protected]

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Need Further Help?

Our support team is available for questions not covered in this FAQ. Reach out and we will respond as soon as possible.

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Please include your username and a brief description of the issue for a faster response.

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Play Responsibly

Gaming involves financial risk and there are no guaranteed wins. Set limits, take breaks, and never bet more than you can afford to lose.

21+ only — no exceptions
Deposit limits available
Self-exclusion on request
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